Current File : //var/softaculous/hesk/changelog.txt
Changes in 3.3.2 - 2nd August 2022
- added option to not validate SSL certificates for SMTP connections
- fix: minimum requirement set to PHP 5.6 due to Composer compatibility
- fix: SMTP host name stored with ssl:// prefix when SSL encryption is selected
- fix: ticket reminder form not working with Invisible ReCaptcha enabled
- fix: wrong %%MESSAGE%% value in HTML emails when re-sending email notification for replies
Changes in 3.3.1 - 15th July 2022
- fix: password reset link issues in HTML emails
- fix: error when elevator duration is set to hours
- fix: automatically submitting MFA forms could cause double submissions in Chrome
- fix: survey email template is not needed in the self-hosted version, removed it
- fix: "Add a note" form misbehaving when "Newest reply at top" is active
- fix: in admin panel the due date calendar may require horizontal scroll
- fix: a few date fields not working properly
Changes in 3.3.0 - 5th July 2022
- [CLOUD ONLY] Satisfaction module: send a third party survey after resolving tickets
- Ocean Blue is now the default Hesk style. For other styles, visit Hesk Styles
- dropped support for PHP 5.3 and 5.4, Hesk now requires PHP 5.5+
- categories can auto-assign tickets to specific users
- categories can have a default due date set
- added support for multi-factor authentication
- improved display options for date and time
- improved attachments process (async upload, drag and drop, preserve on errors)
- Hesk now uses PHPMailer to construct and send emails
- added support for HTML emails (both HTML and plain text templates are available)
- email fetching shows the reason why an email was ignored if Debug mode is on
- more control over what emails are ignored in the email to ticket functionality
- tracking ID is no longer required in email subject for email to ticket functionality
- if captcha is enabled, it will also show in the "Forgot ticket ID" form
- update "Time worked" when staff submits a note to a ticket
- use the "Show Tickets" form to find tickets by due date
- new staff permission: can view all users, but not manage them
- updates for PHP 8.1 depreciated functionality
- security: improved password storage algorithm and length requirements
- staff can now select ticket status when submitting a ticket in the customer's name
- a new email template is now used when staff submits a ticket in the customer's name
- you can now set the ticket language when editing a ticket in multi-language installations
- when viewing a ticket in the admin panel a list of previous tickets is shown
- changed several Javascript confirm boxes to HTML modals
- when deleting a category, you can now select what category to move the tickets to
- when deleting a user, only open tickets will be set to unassigned
- fix: no need to regenerate session ID on every page load
- fix: changing language when viewing a ticket shows the "View ticket" form
- fix: non-YMD date format caused an error when sending overdue notifications
- fix: custom date fields could display wrong date on the edit ticket page
- fix: custom field name hidden when editing it, if it was created in a deleted language
- fix: wrong default submit action in staff New ticket page
- fix: unable to set negative relative dates in custom fields
- updated TinyMCE to 5.10.5
Changes in 3.2.5 - 6th January 2022
- updates for PHP 8.1 depreciated functionality
- fix: long URL addresses stretch the ticket window
- fix: status selection in ticket export form not working under certain conditions
- fix: missing array key 'time_worked' in email to ticket function reply notification
- fix: user setting for overdue ticket notifications not always respected
- fix: using "Submit as Resolved" doesn't update "closed at" date
- fix: forgot ticket ID modal close button not working on small screens
- updated HTMLPurifier to 4.14.0
- updated TinyMCE to 5.10.2
Changes in 3.2.4 - 2nd October 2021
- added "Due date" tag for canned responses
- security: error message not appropriately sanitized, reported by msry1
- fix: insert canned responses tags at pointer focus
- fix: inconsistent storage of plain text message version in RTF mode
- fix: due date not formatted for staff with view-only access
- fix: avatar uppercase letter shows ? in multi-byte names
- fix: cannot uncheck "Assigned to others" on ticket export page
- updated TinyMCE to 5.9.2
- minor styling and usability changes
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